COOKEVILLE, Tenn. (Oct. 26, 2010) — Averitt Express was recently honored with two prestigious 2010 Quest for Quality awards from Logistics Management magazine.
Each year, the magazine solicits input from thousands of shippers across North America, asking them to complete an evaluation of their core transportation providers' performance in key areas vital to logistics excellence. The “Quest for Quality” awards stem from the industry’s largest customer satisfaction study; this year’s awards are based on 5,426 survey responses.
According to survey results, shippers gave Averitt’s performance high marks, positioning the carrier to receive the 2010 Quest for Quality award in both the South/South Central Regional Less-than-Truckload and 3PL (Third-Party Logistics) categories.
“Being recognized by our customers as a preferred transportation and logistics partner is a very rewarding accolade,” said Gary Sasser, Averitt president and CEO. “And while our entire industry has been impacted by the state of the economy, it’s reassuring to know that our team has continued to find ways to deliver a high level of customer service.”
The program is structured so that each Quest for Quality award category is based on certain criteria. For example, less-than-truckload providers are “graded” by their customers in these five areas: on-time performance, value, customer service, information technology, and equipment and operations.
Meanwhile, 3PL customers — those shippers that outsource the management of their transportation needs to a third-party logistics service — rank providers on five criteria that are unique to that market segment: carrier selection/negotiation, order fulfillment, transportation and distribution, inventory management, and logistics information systems.
This is the 27th year Logistics Management has presented its “Quest for Quality” awards program. During this time, no other less-than-truckload carrier in the South has earned more Quest for Quality awards than Averitt.
